Provide feedback: give a compliment or make a complaint

Department of Tourism and Hospitality value your feedback.

If you would like to provide feedback by way of a compliment or complaint please complete the form below.

If you’d like to know how we handle your feedback, read the customer service charter.

Customer service charter PDF (145.6 KB)
Customer service charter DOCX (61.3 KB)

Your details

We accept anonymous feedback, however if it relates to a complaint this can make it difficult for us to assess and investigate.

By remaining anonymous, we will not be able to confirm information you provide or request further information from you.

We will also be unable to advise you of the outcome of your complaint.

Required fields are marked with an asterisk (*).

If you want us to reply to you, add your details below (not mandatory).

First name

Last name

Phone

What is your preferred method of contact?

Phone
Email

Feedback

Type of feedback *

Compliment
Complaint

General details

What does your feedback relate to? * I.e. tourism, licensing, gambling, parks, etc

Description of feedback * Provide as much detail as possible:

Collection statement

The Department of Tourism and Hospitality respects and is committed to safeguarding the confidentiality and privacy of the information that it collects and handles, in accordance with the Northern Territory Information Act 2002.

You have been asked to provide personal information necessary for us to respond to your feedback. You do not have to provide your personal information but if you choose not to, we may not be able process your request or contact you regarding your feedback.

The information you provide will be accessible to Department of Tourism and Hospitality and will only be used to provide a department service or program. We will not disclose your personal information to third parties unless:

authorised or required by law to do so
you have given us your consent to share your personal information for a specific purpose.

You may request access to the personal information we hold about you. To find out more read our privacy policy.

If you want more information about the Northern Territory’s privacy laws, please read the Northern Territory Information Act 2002, or go to the Office of the Information Commissioner NT website.

Confidentiality agreement

Confidentiality *

By submitting this form, you agree that the information provided is accurate to the best of your knowledge. You also understand that the information will be handled confidentially and used solely for the purpose of providing feedback back to the relevant area within the department or investigating the reported complaint.

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